Burst pipe? Boiler down? Blocked drain? Our Cardiff team is on call 24 hours a day, 7 days a week — with same-day call-outs across CF11 and surrounding areas.
Based at 28 Brook Street in Cardiff, we've built our reputation on getting to emergencies quickly, fixing them properly, and never leaving a job until you're happy. Gas, water, heating — one team, one number.
Day, night, weekends, bank holidays — we're open 24 hours a day, every day of the year. No call-out queue.
Highly trained engineers handling everything from a dripping tap to a full boiler replacement, with the right kit on the van.
We don't sign off until the job's done right. Honest pricing, no hidden extras, and a friendly Cardiff team you can trust.
From a leaking radiator at midnight to a brand-new A-rated boiler install, one Cardiff team handles the lot.
Fast, clean plumbing work across the home — from a single tap swap to a full bathroom suite.
Servicing, swaps, and full installs. Power flushing, new controls and A-rated central heating systems.
Round-the-clock response for the kind of problem that can't wait until morning. One call, one team.
No call-out surprises and no leaving things half-finished. When a Direct Heat engineer walks through your door, you get a full diagnosis, an honest fix, and a tidy site on the way out.
A quick word from some of the homes and landlords we've looked after.
"Boiler packed in on a Sunday evening with two kids in the house. Direct Heat had an engineer here within the hour and we had hot water again by 9pm. Couldn't ask for more."
"Burst pipe in the airing cupboard at 2am. They turned up in 40 minutes, isolated it, fixed it, and the price was exactly what they quoted on the phone. Brilliant."
"Use them every year for CP12s across my three rentals. Always on time, always thorough, paperwork in my inbox the same day. Highly recommended for landlords."
"Replaced our ancient combi with a new A-rated boiler. Quote was fair, install was tidy, and the lads cleaned up properly after. Heating bills already noticeably lower."
"Blocked drain on Christmas Eve. Genuinely thought we'd be left for days. They came out, sorted it in an hour, didn't even charge a premium. Saved our Christmas."
"Power flush and new radiator valves throughout. The difference is night and day — radiators heat evenly and the boiler is quieter. Polite, professional team."
"Boiler packed in on a Sunday evening with two kids in the house. Direct Heat had an engineer here within the hour and we had hot water again by 9pm. Couldn't ask for more."
"Burst pipe in the airing cupboard at 2am. They turned up in 40 minutes, isolated it, fixed it, and the price was exactly what they quoted on the phone. Brilliant."
"Use them every year for CP12s across my three rentals. Always on time, always thorough, paperwork in my inbox the same day. Highly recommended for landlords."
"Replaced our ancient combi with a new A-rated boiler. Quote was fair, install was tidy, and the lads cleaned up properly after. Heating bills already noticeably lower."
"Blocked drain on Christmas Eve. Genuinely thought we'd be left for days. They came out, sorted it in an hour, didn't even charge a premium. Saved our Christmas."
"Power flush and new radiator valves throughout. The difference is night and day — radiators heat evenly and the boiler is quieter. Polite, professional team."
Based in CF11 — covering every postcode in and around the city.
From the first ring to a fully working boiler — here's how a Direct Heat call-out goes.
Ring 029 2233 8519 any time, day or night. We'll take the basics and book you straight in.
An engineer is dispatched the same day — often within the hour for emergency call-outs in Cardiff.
Full diagnosis, upfront price, and most jobs sorted on the first visit. Honest, no surprises.
We clean up, walk you through the fix, and don't leave until you're happy. Guaranteed.
Yes — 24 hours a day, 7 days a week, including bank holidays. There's always an engineer on call for emergencies across Cardiff.
For emergency call-outs in Cardiff and CF postcodes we usually arrive within 60 minutes. Same-day attendance is standard for non-emergencies.
We give a clear, upfront price over the phone before we set off — no hidden call-out shocks. You'll know the cost before we knock on the door.
Yes — we carry out Landlord Gas Safety inspections and issue CP12 certificates across Cardiff, with paperwork sent to your inbox the same day.
Absolutely. We supply and install A-rated boilers, full central heating systems, radiator upgrades and smart heating controls — with a tidy finish.
Every CF postcode and surrounding areas — Cardiff City, Pontcanna, Canton, Roath, Cathays, Grangetown, Llandaff, Whitchurch, Cardiff Bay, Penarth and more.
One call gets a Cardiff engineer on the way — any time, any day. We'll have the kettle on again before you know it.
📞 Call 029 2233 8519 NowNo call centres. No queues. Just a quick chat, an honest quote, and a same-day fix.